Scheduling Specialist JobMorrisville, NC49751

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Why You'll Love This Job

Are you in search of a well-established company where you will be appreciated and where your work will positively impact other people? Do others describe you as friendly, organized, motivated and detail-oriented? Do you have a passion for helping people and would want to work for a highly successful healthcare organization where employees are valued? If so, apply as Triangle Visions' Scheduling Specialist?

As Scheduling Specialist, you would operate a multi-line phone system, manage and direct calls, schedule appointments, handle customer service issues, manage online appointment requests and other duties.

If you are ready to join a team of professionals dedicated to building lifelong relationships with our patients, apply for Triangle Visions' Scheduling Specialist position today!

Scheduling Specialist Responsibilities

  • Operate a multi-line phone system; answer all calls in a professional and friendly manner
  • Appropriately manage a queue of patient phone calls; direct phone calls to other departments as appropriate 
  • Maintain a database of correct patient information; initiate calls to patients as requested
  • Efficiently schedule appointments for multiple doctors across several offices
  • Act as a liaison between patients and insurance companies to verify insurance benefits
  • Respond to online appointment requests in a professional and timely manner 
  • Analyze, solve, and correct customer service issues using the LEAP technique (Listen, Empathize, Ask, and Produce)

Scheduling Specialist Qualifications

  • AA or BA/BS desired
  • 1-3 years prior healthcare or call center experience preferred
  • Adaptable and flexible with the ability to multitask
  • Self-motivated, detail-oriented, strong communicator; interest in healthcare
  • Strong communication skills; professional appearance
  • Able to withstand long periods of desk work 
  • Some in city travel required
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Type: Full Time (Hourly) Date Posted: Wed, 4 Aug 2021 17:22:04 GMT job number: 49751
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