Scheduling Specialist Job – Morrisville, NC

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Why You'll Love This Job!
Are you in search of a well-established company where you will be appreciated and where your work will positively impact other people?  Do others describe you as friendly, organized, motivated and detail-oriented?  Do you have a passion for helping people and would want to work for a hightly successful healthcare organization where employees are valued? If so, apply as Triangle Visions' Scheduling Specialist?

As Scheduling Specialists, you would operate a multi-line phone system, manage and direct calls, schedule appointments, handle customer service issues, manage online appointment requests, and other duties.

If you are ready to join a team of professionals dedicated to building lifelong relationships with our patients, apply for Triangle Visions' Scheduling Specialists position today!

Responsibilities
  • Operate a multi-line phone system. 
  • Answer all calls in a professional and friendly manner. 
  • Appropriately manage a queue of patient phone calls.  
  • Direct phone calls to other departments as appropriate.  
  • Maintain a database of correct patient information. 
  • Efficiently schedule appointments for multiple doctors across several offices. 
  • Act as a liaison between patients and insurance companies to verify insurance benefits. 
  • Respond to online appointment requests in a professional and timely manner. 
  • Initiate calls to patients as requested.
  • Analyze, solve, and correct customer service issues using the LEAP technique (Listen, Empathize, Ask, and Produce). 
  • Cultivate an organized and orderly atmosphere. 
  • Achieve established goals and objectives. 
  • All other duties as assigned by management. 
Qualifications
  • AA or BA/BS desired. 
  • 1-3 years prior healthcare/call center experience preferred. 
  • Adaptable and flexible with the ability to multitask. 
  • Self-motivated and detail-oriented. Interest in healthcare. 
  • Strong communication skills. Must present a professional appearance. 
  • Able to withstand long periods of desk work. 
  • Some in city travel required.
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Type: Full Time (Hourly) Date Posted: Mon, 3 Dec 2018 00:30:07 GMT job number: 15002
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